Frequently asked questions about buying a scooter online

1. How long will it take to get my scooter?
2. How will I know when my moped order shipped?
3. What is the shipping cost?
4. Are you shipping my scooter to my door or to a terminal?
5. Should I have my scooter shipped to my work?
6. My credit card is billed to my PO Box, why can’t I use it?
7. How will I get the MSO to register my scooter? (also where to find the VIN)
8. Do you have the color I want in stock?
9. Do you have parts for the mopeds, scooters and motorcycles?
10. What payment methods do you accept?
11. Can you tell me when the motorcycle I want to buy will be in stock?
12. What if I do not want to enter my credit card info online?
13. Can I get parts for a scooter I purchased from another dealer?
14. Where can I get my scooter fixed?
15. How do I order scooter parts?
16. What is a bank to bank wire transfer?
17. My order was declined by your system, why did you charge / debit my card?
18. What do I do if none of the scooter repair shops I called want to fix my moped?
19. How do the RoadRunner scooters offered on this site compare to a Honda, Yamaha or Kawazaki scooter?
20. Are there any additional charges to get the MOS / title / bill of sale?
21. What is the break-in period?
22. How often does the oil need to be changed?

1. How long will it take to get my scooter?

Shipping time varies between 1 and 6 business days. West coast averages 2 – 3 days. Central 3 to 4 days. East coast 4 - 6 days. Orders usually ship within 2 business days during the low season and up to 10 business days during the high season (April to August).

2. How will I know when my moped order shipped?

You should receive an email from us within 24 hours after we ship your scooter. The tracking number will be included in the email. Most motorcycle and moped shipments can be tracked online.

3. What is the shipping cost?

Most of our scooters, mopeds and motorcycles have free shipping. If there is a shipping cost, it will be clearly indicated in the item description (usually toward the bottom of the specifications) and in your shopping cart. Free shipping does not apply to wholesale orders.

4. Is shipping to my door or to a terminal?

Scooters, mopeds and motorcycles are delivered to your door with a lift gate. There are no hidden charges.

5. Should I have my scooter shipped to my work?

The freight company will make an appointment with you (4 hour window) to make sure you are home.

6. My credit card is billed to my PO Box, why can’t I use it?

All credit card orders must be shipped to the credit card’s bill to address. Our scooters, mopeds and motorcycles do not fit in a PO Box… In these cases, pay by wire transfer or PayPal. You may also call your credit card company and temporarly change your billing address to the place you want your scooter shipped to.

7. How will I get the MSO to register my scooter?

Please note that although we normally mail the Certificate of Origin (MSO) and a bill of sale about 3 business days after we ship your moped, scooter or motorcycle, we request that each customer confirm their VIN after receipt of the vehicle. To confirm: simply send an email to mso@evosales.com, include your order number and the VIN of your street legal scooter or motorcycle in the email subject or body. Please note that this only applies to bikes that are marked ‘street legal’.

The VIN (Vehicle Identification Number) is a unique 17 digit combination of letters and numbers. It can be used to trace back the vehicle to the manufacturer as well as identify the model and year it was produced. The VIN can be found on the outside of the shipping cardboard or on the frame or under the seat of the vehicle.

8. Do you have the color I want in stock?

If we do not have your scooter in the color you ordered, we will either email or call you to offer alternatives. The color inventory is updated on a constant basis. Colors that are not in stock are not offered as a choice. Sorry, we don’t check color availability on the phone.

9. Do you have parts for the mopeds, scooters and motorcycles?

We carry a large scooter parts inventory and have most parts in stock. Please visit our scooter parts section for details.

10. What payment methods do you accept?

Visa, Master Card, American Express, PayPal and wire transfer. Sorry, no COD, no personal checks, no money orders. All credit card orders must be shipped to the bill-to address. PayPal payment from verified accounts and to confirmed address only (you can add confirmed addresses to your PayPal account, contact PayPal for more info.)

11. Can you tell me when the motorcycle I want to buy will be in stock?

Each bike displays an inventory status indicating in stock or the date we expect more. When a motorcycle, moped or scooter is out of stock, the website gives you the option to signup for a notification when the item is received in stock. You will automatically get an email when the bike comes in.

12. What if I do not want to enter my credit card info online?

You can select ‘fax/email in credit card details’ as the payment method. You will be able to download our credit card form and fax or email back to us. The shopping cart system offered on this site is secured, you have 0 risk (click on the Authorize.net logo on the right side of the screen for details, also please see our shopping guarantee section).

13. Can I get parts for a scooter I purchased from another dealer?

Yes, we sell parts for all scooters. We only guarantee the part will fit in our scooters. If you buy a part and it does not fit, you can send it back for a credit; you will be responsible for freight both ways.

14. Where can I get my scooter fixed?

Any independent motorcycle, scooter repair, lawnmower or small engine repair shop can fix your scooter. We can help you locate a shop.

15. How do I order scooter parts?

You can order your parts from us. The best way is to email us a picture of the part you need. Please provide your order number on the email subject (i.e. parts for order 1234). We keep a large parts inventory.

16. What is a bank to bank wire transfer?

A bank to bank wire is a way to send us cash directly from your bank. It is as simple as walking our wire instructions to your bank. We receive the money the next business day. Retail customers with orders over $500 may deduct up to $25 toward the bank's wire transfer fee. To pay by wire transfer, enter your order, on the payment screen select Wire Transfer as your payment method. You will be able to print the wire instructions after you enter you order.

17. My order was declined by your system, why did you charge / debit my card?

If your order was declined, we did not charge or debit your card. It may look like we did because the amount was approved, but since the transaction was declined, your account will not be charged / debited. The approval usually clears within 4 business days.

18. What do I do if none of the scooter repair shops I called want to fix my moped?

Many scooter repair shops do not want to work on Chinese scooters because they can’t get parts for it. You can tell them that you will take full responsibility for the scooter’s parts as we will supply any part you may need.

19. How do the RoadRunner scooters offered on this site compare to a Honda, Yamaha or Kawazaki?

If money is no object, by all means, pay a visit to your local Honda scooter dealer and treat yourslef to a 50cc Metropolitan for $2,000 or a 250 Helix scooter for $5,500. If money is important, buying your scooter online is a good choice. You can buy 3 scooters online for the price of 1 Japanese scooter; you do the math. If you want to buy a scooter online, the RoadRunner iScooters are the only game in town. They have reinforced packaging for reduced shipping damage, every iScooter comes with the front wheel pre-installed, a cover, an alarm system, a front disk lock and a trunk and MP3 player in many cases. 2 year parts warranty. See ourScooter Mopedsection for details.

20. Are there any additional charges to get teh MSO / Title / bill of sale?
We do not charge anything extra for any paperwork. Even if the State requires a notarized copy, there is no charge. Scooters are delivered to residences with a lift gate for the price shown, there are no additonal fee due to us. The only extra fees will be charged by local DMVs when the bike is registered. The charge will be for sales tax and registration fee.

21. What is the break-in period?
The break-in period is 1000 kilometers (600 miles). 1500 kilometers recommend. Follow the instructions in the manual. The recommended speed for break in is no more than 20 MPH on 50cc, 35MPH on 150cc and 45MPH on 250cc scooters.

22. How often does the oil need to be changed?
For all scooters, both the engine and transmission oil should be changed at 300 kilometers (190 miles). Change the engine oil every 1000 kilometer (600 miles) and the transmission oil every 2000 kilometers.